SITXHRM002 Roster staff

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Activity 1A
Objective To provide you with an opportunity to recognise how to develop rosters according to relevant industrial agreements and other considerations and wage budgets.
1. What are the relevant awards that you must follow when developing rosters for your staff?

2. How much annual leave are workers entitled to in Australia?

3. What should be taken into consideration when determining whether additional work hours are reasonable?

Activity 1B

Objective To provide you with an opportunity to maximise operational and customer service efficiency while minimising wage costs.
1. Speak to a minimum of three customers about their current experiences of customer service and their needs and expectations regarding customer service.

2. Outline three common needs and expectations that customers have of employees.

3. What considerations need to be made about policies and procedures in relation to the impact of leave and overtime on wage costs?

Activity 1C

Objective To provide you with an opportunity to understand how to combine duties where appropriate to ensure effective use of staff
1. In what ways can you ensure staff members are capable of combining different duties within the workplace?

2. What are the benefits of having employees combine their duties?

Activity 1D
Objective To provide you with an opportunity to identify how to roster teams with complementary skills mix to meet operational requirements.
1. What skills or qualities may be required within a team that you need to consider when rostering?

2. Based on your answer to the previous question, describe why it is important to have employees rostered who can demonstrate these skills and qualities.

Activity 1E
Objective To provide you with an opportunity to take account of social and cultural considerations and broader organisational policies that affect staff rosters.
1. What policies does your organisation have in addition to industrial agreements?

2. What social factors may you have to take into account when developing a roster, and why is it important to do so?

Activity 1F
Objective To provide you with an opportunity to identify how to consult with colleagues to ensure input into rosters.
1. Describe three aspects that you may want to establish from colleagues when developing rosters.

2. What methods of consultation can be used to consult with staff members about rosters?

Activity 1G
Objective To provide you with an opportunity to identify how to use roster systems and equipment to administer rosters.
Provide at least three benefits of online rostering.

Activity 2A

Objective To provide you with an opportunity to understand how to present rosters in required formats to ensure clarity of information according to organisational standards.
1. What workplace factors impact on the type of roster that needs to be developed?

2. Describe the uses of two different types of roster.

Activity 2B
Objective To provide you with an opportunity to recognise how to communicate rosters to appropriate colleagues within designated timeframes.
1. In addition to sending individuals their personal rosters, who else within your organisation do you need to communicate rosters with?

2. What are the advantages of providing rosters with plenty of notice?

Activity 3A
Objective To provide you with an opportunity to identify how to administer records of shift time completed by employees or contractors; and maintain staff rostering records according to organisational procedures.
1. Describe two different methods of establishing the hours worked by employees.

2. Explain the importance of maintaining staff rostering records.

Activity 4A

Objective To provide you with an opportunity to understand how to monitor effectiveness of rosters in consultation with colleagues.
1. Describe a minimum of two aspects of rostering of which you ought to monitor the effectiveness.

2. Provide three examples of negative consequences resulting from understaffing.

Activity 4B

Objective To provide you with an opportunity to identify ways in which rosters and roster development processes may be improved and take appropriate action.
1. How could you alter rosters to reduce the levels of fatigue experienced by employees?

2. How could roster development processes be improved in order to reduce understaffing?

Section A: Skills activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:
Reading skills to:
» Interpret documents outlining opening and closing times, operational hours, and expected customer traffic
Writing skills to:
» Write potentially complex roster documentation
Oral communication skills to:
» Ask colleagues questions to confirm their requirements
» Listen, understand and interpret messages
Numeracy skills to:
» Complete planning activities involving dates, times and staff ratios
Problem-solving skills to:
» Re-work rosters in cases of staff illness
Teamwork skills to:
» Consider staff requests and personal commitments when planning rosters
Technology skills to:
» Use system capabilities and functions of rostering software programs.
Answer the activity in as much detail as possible, considering your organisational requirements.

1. Read through workplace documentation that outlines the opening and closing times, operational times, and expected customer traffic for your organisation. Interpret the information to highlight when the busiest periods are within your workplace.

2. Within your workplace, develop a draft roster for the next month which has not already been scheduled.

3. In the process of developing the roster, communicate with a number of personnel, where needed, to confirm their requiremen

4. ts. Incorporate their requirements into the roster.

5. When do you expect the busiest times and dates to be within the upcoming month period? Roster staff based on organisational policies regarding staff ratios in comparison to customers.

6. Within a workplace environment, make amendments to existing rosters following cases of staff illness.

7. When developing the roster, take staff requests and personal commitments into account. How can the roster be structured to incorporate as many personal commitments as possible without damaging operation requirements?

8. Use a rostering system to develop a final roster based on the information you have gathered.

Section B: Knowledge activity

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:
» Sources of information on awards and other industrial provisions
» Industrial agreements and other considerations which impact the preparation of staffing rosters
» Key elements of applicable awards and enterprise agreements
» Organisational policies which impact the preparation of staffing rosters
» Industry sector:
o role of rosters and their importance in controlling staff costs
o system capabilities and functions of rostering software programs
o different formats for and inclusions of staff rosters
o different methods used to communicate rosters, both electronic and paper-based
» Specific organisation:
o social, cultural and skills mix of the team to be rostered
o full details of human resource policies and procedures that cover leave provisions and socio-cultural issues
o operational requirements of the business activity, department or event subject to rostering
o wage budget for the business activity, department or event subject to rostering

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Where can you locate information on awards and other industrial provisions?

2. Provide two examples of awards that may be applicable to organisations in the tourism, travel, hospitality and event sectors.

3. Describe three key elements of industrial agreements that impact on developing rosters.

4. What organisational policies exist within your organisation that impact on the development of rosters?

5. How are rosters useful for reducing staff costs?

6. What are the functions of the rostering software program used by your organisation?

7. Describe the difference in format between a daily and weekly or monthly roster.

8. Provide four examples of methods to communicate rosters to employees.

9. What social and cultural needs do you need to consider when developing a roster?

10. Provide details of human resource policies and procedures about the following:
» Personal/carer’s leave and compassionate leave
» Public holidays
» Parental leave and related entitlements
» Mandated breaks
» Maximum allowed shift hours
» Permanent or casual staff
» Standard, overtime and penalty pay rates
» Annual leave
» Jury service.

Section C: Performance activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the followingperformanceevidence:
» Prepare staff rosters that meet diverse operational requirements across three different roster periods
» Demonstrate the following when preparing each of the above staff rosters:
o sufficient staff to ensure the delivery of required services within wage budget constraints
o appropriate skills mix of the team
o compliance with industrial provisions and organisational policy
o completion of rosters within commercial and staff time constraints.
Answer the activity in as much detail as possible, considering your organisational requirements.

1. Using the information you have gathered in the previous activities, prepare staff rosters that meet diverse operational requirements across three different roster periods.

2. When developing the three different rosters, demonstrate how you have considered and incorporated the following:

» Having sufficient staff numbers while meeting wage budget constraints
» Including staff with appropriate skills
» Compliance with industrial provisions and organisational policy
» Meeting commercial and staff time constraints.