Certificate IV in Hospitality

Course Description

The Certificate IV in Hospitality qualification allows students to use and learn a broad range of hospitality skills combined with sound knowledge of the hospitality industry. Learn to work independently and within a team and study areas such as customer service, conflict resolution, leading and managing people, preparing barista coffee and serving food and beverages.

Course Admission Requirements

Important Notice: This course is not available for International Students.

Domestic Australian Students

  • For Certificate level courses, students must have completed a minimum of Year 10 schooling or equivalent or to be a mature age student (20 years of age and above).
  • Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy test (LLN) before a place can be offered.
  • This course is approved by the Department of Human Services (Centrelink) for student payment. Domestic students who meets the requirements of an approved course of education and study may be eligible to receive student payment from the Department.
  • Additional requirements below.

Additional Requirements

  • All students must be willing to apply, or already hold, a current National Police Clearance (not older than 3 months at time of enrolment). This is COMPULSORY for students/candidates to undertake workplace training. A National Police Clearance can be acquired from any Post Office for a small fee. Please allow 3 weeks for delivery. Students cannot attend work experience without this.
  • All learners are required to wear in accordance with Perth Hospitality Academy Front of House and Cookery Students Dress Code while attending workplace training.

Units of Competency

This course consists of 21 units of competence with 9 core units and 12 elective units as listed below:

Unit CodeUnit Name
Core Units
BSBDIV501Manage Diversity in the Work Place
SITHIND004Work Effectively in Hospitality Service
SITXCCS007Enhance the Customer Service Experience
SITXCOM005Manage Conflict
SITXFIN003Manage Finances within a Budget
SITXHRM001Coach Others in Job Skills
SITXHRM003Lead and Manage People
SITXMGT001Monitor Work Operations
SITXWHS003Implement and Monitor Work, Health and Safety Practices
Elective Units 
SITXFSA002Participate in Safe Food Handling Practices
HLTINFCOV001Comply with infection prevention and control policies and procedures
SITHFAB002Provide Responsible Service of Alcohol
SITHFAB004Prepare and Serve Non-Alcoholic Beverages
SITHFAB005Prepare and Serve Espresso Coffee
SITHFAB007Serve Food and Beverage
SITHFAB003Operate a Bar
SITEEVT005Plan in-house Events or Functions
SITHIND002Source and Use Information on Hospitality Industry
BSBWOR203Work effectively with others
SITXWHS001Participate in Safe Work Practices
SITXFSA001Use Hygienic Practices for Food Safety