SITHFAB002 Provide Responsible Service of Alcohol
- September 4, 2021
- Posted by: admin
- Category: Certificate III in Hospitality
Unit application and prerequisites
|UNIT TITLE||Provide responsible service of alcohol|
|APPLICATION||This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.|
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold. served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of personnel involved in the sale, service including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.
Certification requirements differ across states and territories. In some cases all people involved in the sale, service including promotional service and supply of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
|COMPETENCY FIELD||Food and Beverage|
Elements and performance criteria
|Elements describe the essential outcomes||Performance criteria describe the performance needed to demonstrate achievement of the element.|
|Follow the principles of responsible service of alcohol.||Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.|
Where appropriate, request and obtain acceptable proof of age prior to sale or service.
Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
Assist customers with information on a range of non-alcoholic beverages available for purchase.
Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.
|Assist customers to drink within appropriate limits.||Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.|
Use a professional manner to encourage customers to drink within appropriate limits.
Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.
Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
|Assess alcohol affected customers and identify those to whom sale or service must be refused.||Assess intoxication levels of customers using appropriate methods.|
Identify factors that may affect individual responses to alcohol.
Identify customers to whom sale or service must be refused according to state and territory legislation.
|Refuse to provide alcohol.||Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.|
Provide appropriate assistance to customers when refusing service.
Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
Use appropriate communication and conflict resolution skills to handle difficult situations.
Refer difficult situations beyond the scope of own responsibility to the appropriate person.
Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.
|Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.|
|Reading skills to:||read at times complex information in:general regulatory and advisory information issued by local, or state and territory liquor licensing authoritiesin house policies and proceduresspecific provisions of relevant state or territory licensing requirementsread a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.|
|Writing skills to:|
|Oral communication skills to:||provide information on responsible service of alcohol laws in a way that is easily understandable for customersspeak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.|
|Numeracy skills to:||calculate volume and number of standard drinks or samplesdetermine customer’s age from date of birth on ID and proof of age documents.|
|Learning skills to:|
|Problem-solving skills to:|
|Initiative and enterprise skills to:|
|Teamwork skills to:||share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.|
|Planning and organising skills to:|
|Self-management skills to:||deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.|
|Technology skills to:|
|UNIT MAPPING INFORMATION||SITHFAB002 Provide responsible service of alcohol|
|LINKS||Companion Volume Implementation Guide|
|TITLE||Assessment Requirements for SITHFAB002 Provide responsible service of alcohol|
|PERFORMANCE EVIDENCE||Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:|
interpret the relevant legal requirements for responsible sale or service of alcohol for the local state or territory law
source and document two organisational or house policies and procedures that must be followed for the responsible sale or service of alcohol
identify at least three early indicators of intoxication and identify suitable intervention strategies to prevent intoxication
identify the procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers:
those in emotional or physical distress
those with no food consumption during extended service of alcohol
those who appear to be under the effect of illicit substances or other drugs
interpret organisational or house requirements and identify appropriate communication and conflict-resolution skills to be used when asking the following different intoxicated customers to leave the premises:
one compliant customer
one difficult customer refusing to leave
|KNOWLEDGE EVIDENCE||Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:|
public interest reasons for implementing responsible service of alcohol (RSA) practices:
alcohol related harms and the benefits of RSA for the wider community
ways of assessing intoxication:
observing changes in behaviour
observing emotional and physical state
monitoring drink purchases
customers to whom sale or service should be refused according to house policy and state and territory legislation:
minors and those purchasing on behalf of minors
impact of excessive drinking on:
local neighbourhood and community
hospitality venues and the liquor industry
premises and staff
particular groups of customers who are at heightened risk:
Aboriginal and Torres Strait Islander communities
people affected by the consumption of illicit and other drugs
physical and mental health of individuals who drink to excess
productivity of individuals who drink to excess
those around the person drinking to excess:
key agencies and how to source relevant information on laws, regulations and codes of practice or conduct
methods of supplying information on responsible sale or service of alcohol to customers:
use of signage
current promotional and strategic community education campaigns developed and conducted by agencies and industry groups
effects of alcohol on:
factors that affect individual responses to alcohol:
rate of consumption
other substances taken
time for effects of alcohol to be registered
what constitutes a standard drink for different beverage types and acceptable measures of alcohol:
alcoholic percentages and standard drinks in a range of frequently sold alcoholic beverages and vessels
indicators of erratic drinking patterns:
mixing a wide range of drink types
drinking quickly and in quick succession
ordering more than one drink for own consumption
consistently returning to the tasting site to request more samples
ordering multiple or large samples
ordering ‘triple shots’ or extra-large drinks
communications methods used when refusing service:
using open and non-aggressive body language
using a number of strategies to defuse a situation:
taking the person away from an audience
blaming the refusal on ‘the law’
monitoring the reactions of other customers
picking early warning signs and intervening before the person is intoxicated
not using physical touch or aggressive body language
remaining calm and using tactful language
appropriate means of assistance to be offered when refusing service:
assisting the customer to connect with their designated driver or companions
offering alternatives to alcohol including food or non-alcoholic drinks
organising or providing relevant information on transport for customers wishing to leave
principles of responsible delivery of packaged liquor:
ensuring adequate instruction to person delivering liquor
seeking proof that the delivery is being received by a person over the age of 18
procedures for delivering alcohol to unoccupied premises
purpose and benefits of RSA
principles of harm minimisation
strategies to minimise the harm associated with liquor abuse:
those laid down in legislation or codes of conduct
organisational policies designed to reduce alcohol-related harm in the community
key provisions of liquor laws, regulations or house policies at a depth relevant to entry-level roles in licensed premises and the following general requirements and information that must be considered for the relevant State or Territory:
legislative definition of intoxication; intoxicated person or unduly intoxicated
role of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liability
content of RSA warning signs
requirements or practices relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mail
requirements for proof of age under local legislation
provisions for retaining and reporting falsified proof of age documents
provisions for requiring someone to leave the premises
procedures for barring customers from premises
opening and closing hour provisions
requirements for monitoring noise and disturbances in and around licensed premises
personal requirements to maintain currency in RSA certification
products that are banned or undesirable when responsibly selling or serving alcohol
personal and business implications of breaching any laws or regulations
offences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members
legal drink and drive limits customised to state or territory legislation
organisation specific policies and procedures for the responsible sale or service of alcohol.
|ASSESSMENT CONDITIONS||Assessment must be conducted in a safe environment where evidence gathered demonstrates competency in the unit outcomes.|
Assessment must ensure access to:
organisational policies and procedures for the responsible sale, service or supply of alcohol
signs that comply with wording required by legislation
standard promotional signs issued by the relevant state or territory licensing authority
information or plain English fact sheets distributed by government regulators or industry bodies
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
|LINKS||Companion Volume Implementation Guide|